Helpful details
- LayMetric version and build
- iPhone or iPad model and OS
- Floor or wallpaper workflow
- Expected and observed result
Practical help for measurements and reports.
Tell us the LayMetric version, device model, operating-system version, and what happened. Attach only information you choose to share.
Email LayMetric supportProject data is not attached automatically
LayMetric does not automatically send room geometry, customer details, photos, prices, PDFs, or diagnostics.
Share only the screenshots and documents you intentionally choose.
A floor point moved
Wait until tracking reports Ready, hold the phone steady, and add the point again. Build 14 rejects stale or visibly shifted reticle samples.
A wall number is missing
Turn slowly toward the wall and continue scanning. The counter reports how many detected wall numbers are currently visible.
LiDAR is unavailable
Manual point-based floor measurement remains available. Wallpaper RoomPlan capture requires supported LiDAR hardware.
Export or delete data
PDF sharing starts only after your action. Delete projects from the app when you no longer need their local data.